![]() |  | Belinda Rose & Associates |
| | | | | Belinda Rose & Associates - Opening the door to communication across the Globe |
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As part of our commitment to your time management we can provide in-house training at your premises to gain the best results for you and your staff.
Belinda Rose & Associates offers the solutions to work with you:
- Full Day Workshops
- Half Day Workshops
- 2 hour Multi Day Workshops
- Business Hours
- After Hours
We specialise in tailoring to suit your needs.
TUNE UP FOR MAXIMUM PERFORMANCE
Effective Leadership is putting things first. Effective Management is discipline, carrying it out.
Steven Covey
TUNE UP or lose the Edge...
It is up to management to develop team performance. Teams need guidance and support to work at peak performance. It requires a continued commitment to TUNE UP from management to recognise individual and team performance.
No recognition, support or discipline = poor performance.
Introducing The E Gauge Principle® - A TUNE UP and SERVICE Model that breathes simplicity into Effective Performance Management.
Overview
Do you want your staff to have drive and performance? Learn to provide the right TRACK and ROAD RULES so that they can be competent drivers. The E Gauge Principle® engages a train the trainer platform where managers can incorporate a new language and methodology to connect with staff at every level. An enjoyable and fun program designed to bring simplicity and effective employee management into every day use.
  What part of the track are your employees on?
The training may include (but is not restricted to) any of the following subjects:
- Be a 'One Minute Manager'
- Work and train your staff correctly
- Know the motivators that make the difference
- Responsible management
- Leader vs Manager
- Power up your staff effectively
- Make others competent and accountable
- Build a cohesive team
- Create initiative that builds growth
- Recruit and retain top talent
Results
Increased performance
Motivated staff
Minimised conflict and difficulties
Commitment leverage
Staff rentention
BALANCING THE ICEBERG
Not plainly insight...misunderstood through lack of exposure?
Our underlying values shape our outer images and reactions - consciously and unconsciously.
We all know what happened to the Titanic. Icebergs can be deceiving.
Intelligence Quotient (IQ) vs Emotional Quotient (EQ). What we show on the surface is but a small portion of our overall abilities and balancing what is above and below the surface line provides stability for true success.
Effective leaders know and understand the power of balancing IQ and EQ.
Introducing the EQ-i 2.0® model. A validated psychometric indicator that promotes indepth understanding and delivers a measurable process about the key facets that drive our behaviour, interactions and relationships.
Overview
Learn about your Emotional Intelligence (EI) strengths & development opportunities and how to apply your EI in your internal and external inter-relationships in the world of work and home. Much of our core values and drivers are not visible on the surface but are submerged below the surface as our anchors.
The training may include (but is not restricted to) any of the following subjects:
- Stress indicators and tolerance
- Effective decision making
- Improving relationships
- Influencing skills
- True leadership and the most important facets
- Assertiveness
- Self - Perception
- Self - Expression
- Emotional Self Awareness
- Empathy
- Flexibility
Results
Reduced stress
Empathy effectiveness
Perception reality improvement
Effective decision making
Leadership engagement
SHINE THE LIGHT
He who knows others is wise; he who knows himself is enlightened.
Lao Tzu
Emotional Intelligence (EI) is a tool in the toolbox of skills which are developed over time for all avenues of life. Whether it is applied in our internal or external inter-relationships in the world of work or home, we prosper if we understand... and if we are understood. The importance of knowing our own personality fit or preference provides a shorthand way of describing four sets of mental processes. Preferences are not pigeon holes, but describe preferred ways of functioning in the world. Knowing our preferences promotes EI and enhances understanding of others, creates growth and personal & team empowerment.
Overview
Working with Myers Briggs Type Indicator® (MBTI®) provides an outstanding platform to highlight personal differences in a positive way that engages at a deeper level. Learning to build on strengths and identify opportunities for growth and change is paramount to functional individual and team development.
The training may include (but is not restricted to) any of the following subjects:
- Understanding self and others' preferred way of operating
- Building team performance and interrelationships
- Managing differences effectively
- Reduce conflict in the workplace
Results
Positively relate to others' differences
Greater understanding of self
Communication improvement
Build a cohesive team
Personal empowerment
Enhance problem solving skills
Deal effectively with conflict
KNOW YOUR CUSTOMERS' HORIZON
We all live under the same sky, but we don't all have the same horizon.
Konrad Adenauer
What does Customer Service truly mean in the world of business today?
Ever increasing competition and savvy customer expectations require a solid commitment to Customer Service, it is what makes or breaks business. The development of lasting relationships with your client base, whether retail or B2B, equals continued sales. It is all about presentation and communication. To engage and deliver top notch service consistently and effectively you have to know your customers.
Do you and do your staff understand that we don't all have the same horizon?
Overview
Designed to engage understanding of customer service at a deeper level, to indentify how to communicate effectively with your client base and to build lasting commitment to provide excellence in service consistently at every level of your business organisation.
Relate to customers as individuals - same SKY different HORIZON.
The training may include (but is not restricted to) any of the following subjects:
- Enhance perceptions
- Listening skills
- Indentification of customers' needs
- Build effective long term relationships
- Know the motivators
- Presentation
- Body language and styles
- Engaging individuals differently
- Conflict resolution
Results
Using different HORIZONS effectively
Listen with real skills
Increase your customer connections easily
Develop consistent productive communications
Understand decision making prompts
We have many more workshop and training modules and can also tailor to suit your organisational and staff needs. Please phone us for a discussion.
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